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At Reconciliation Education, our online courses and films provide a comprehensive, customized anti-racist education in line with the Truth and Reconciliation Commission's 94 Calls to Action. With you, we aim to promote a renewed relationship between Indigenous Peoples and Canadian Settlers through transformative multi-media learning. 

Below please find our most recent job posts: 

As we head into our busy season - we are looking for help in assisting our corporate clients, starting as soon as your availability opens. 

Are You The Next Customer Engagement Manager for Reconciliation Education?

 We are looking for not one but TWO seasoned client care pros to join our fast-paced, growing e-learning team as a Customer Engagement Manager (CEM). Interested? Find out more about the role below. Flexible Hours: 8 to 24hrs. per week (your preference)
 

What do CEMs do? 

Customer Engagement Managers are a cross-functional role at Reconciliation Education. We partner with Sales and Customer Success to help educate, inspire, and nurture lasting relationships with current and prospective customers.

Customer Engagement Managers are self-starters who excel at using their client care knowledge and project management skills.

The mission? To create helpful, compelling coaching for our clients who are trusting us with the reconciliation education of their employees. As  clients onboard with us in the development of their customized workplace courses, your superpower will mentor them through each milestone until our team of designers complete course delivery.

How? By tracking each milestone in their client journey and coaching them along to the next step by sharing feedback, encouragement and answering their questions.

 

What skills do CEMs need? 

Great question! Here are the top 3:

  • Hands-on experience in client care communication in a professional work environment. We are looking for: a warm, confident, professional and engaging presentation style. A relational approach. 
  • Strong email writing skills and the ability to structure content in a logical, easy-to-understand way that helps the client understand what their next steps are to advance the project. Ability to assist clients via Zoom meetings is appreciated.

  • Ability to track on a (simple!) excel sheet milestone completion and the next team tasks on the horizon to assign to the tech & design team. 

 

Join the Team:

If you’re a self-motivated client care-oriented worker who is energized by thankful clients for a job well done and someone who loves to be part of making a difference in anti-racism, then this might be the opportunity for you!  Apply with your resumé. Or feel free to ask questions via email or request a short Zoom huddle. Looking forward to hearing from you! Note: these positions are fully remote. 

We provide fair and win-win compensation based on your experience. 

To apply: please email us at: 4Seasons@ReconciliationEducation.ca

Learn more about us at: www.ReconciliationEducation.ca

MaryLee-W-Skirts-WM - HighRes

 

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